Privacy Policy

Introduction

Your privacy is important to us. This Privacy Policy explains how Prime AI Agency Norwich ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website www.primeaiagencynorwich.co.uk or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a demo
• Subscribe to our newsletter or marketing communications
• Register for an account
• Make an inquiry about our services
• Communicate with us via phone, email, or other channels

This personal information may include:

• Contact Information: Name, email address, phone number, business name
• Business Information: Company name, industry, job title
• Communication Data: Your questions, feedback, and correspondence with us
• Marketing Preferences: Your preferences for receiving communications from us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Cookies and Similar Technologies: We use cookies to enhance your experience

How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver the AI automation services you've requested
• Communication: To respond to your inquiries, send appointment reminders, and provide customer support
• Marketing: To send you newsletters, promotional materials, and information about our services (you can opt out at any time)
• Improvement: To analyze usage and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: To manage our business, including billing and account management

SMS and Text Message Communications

When you opt in to receive SMS or text messages from us:

• You consent to receive appointment reminders, order confirmations, and account notifications
• Messages may be sent via an automatic telephone dialing system
• Standard text message and data rates may apply
• Message frequency may vary based on your activity and preferences
• We comply with all applicable regulations, including A2P protocol for commercial text messages

Opt-Out Options

You can opt out of receiving text messages at any time by:

• Replying STOP to any message you receive
• Replying HELP for assistance
• Contacting us directly via email or phone

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website and services (e.g., hosting, analytics, email delivery)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• With Your Consent: We may share information for any other purpose with your consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your user experience
• Analyze website traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request that we restrict the processing of your information
• Portability: Request a copy of your information in a structured, machine-readable format
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. If we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending you an email notification (if you have provided your email address)

Your continued use of our website and services after any changes constitutes your acceptance of the revised privacy policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: