Terms & Conditions

Agreement to Terms

Welcome to Prime AI Agency Norwich. By accessing our website at www.primeaiagencynorwich.co.uk or using our services, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily access the materials (information or software) on Prime AI Agency Norwich's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on Prime AI Agency Norwich's website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Prime AI Agency Norwich at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Service Terms

AI Automation Services

Prime AI Agency Norwich provides AI-powered automation services including but not limited to:

• Voice AI agents for call handling and appointment booking
• SMS and WhatsApp automation
• Email and web chat automation
• Multi-channel lead management systems

Service Availability

While we strive to provide continuous service, we do not guarantee that our services will be uninterrupted or error-free. We reserve the right to:

• Suspend or modify services for maintenance or updates
• Discontinue services with reasonable notice
• Limit access to services at our discretion

Client Responsibilities

As a client of Prime AI Agency Norwich, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our services in compliance with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose

Communications

By creating an account on www.primeaiagencynorwich.co.uk or providing your contact information, you agree to receive communications from us, which may include:

• Service-related notifications and updates
• Newsletters and marketing materials
• Promotional offers and information about our services
• Account and billing information

You may opt out of receiving marketing communications at any time by:

• Following the unsubscribe link in any email we send
• Contacting us directly
• Updating your communication preferences in your account settings

SMS and Text Messages

When you opt in to receive SMS or text messages from Prime AI Agency Norwich:

• You provide explicit consent to receive text messages for appointment reminders, order confirmations, and account notifications
• Messages may be sent via an automatic telephone dialing system
• Standard text message and data rates may apply based on your mobile carrier's plan
• Message frequency may vary depending on your activity and service usage
• We comply with all applicable regulations, including the A2P (Application-to-Person) protocol for commercial text messages

Opt-Out and Help

You have the right to opt out at any time:

• Reply STOP to any text message to unsubscribe from SMS communications
• Reply HELP for assistance and support
• Contact us directly via email or phone

After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

Payment Terms

Fees and Billing

Payment terms for our services include:

• Service fees are as agreed upon in your service agreement or quote
• Payment is due according to the billing schedule specified in your agreement
• Late payments may result in service suspension or termination
• All fees are non-refundable unless otherwise stated in writing

Price Changes

We reserve the right to modify our pricing with reasonable notice. Price changes will not affect existing contracts during their current term.

Intellectual Property

All content, features, and functionality on our website and within our services, including but not limited to:

• Text, graphics, logos, icons, and images
• Software, code, and algorithms
• Audio and video content
• AI models and training data
• Design, layout, and user interface

Are the exclusive property of Prime AI Agency Norwich and are protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Limitation of Liability

To the fullest extent permitted by law, Prime AI Agency Norwich and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or technical failures
• Errors or omissions in content or services
• Unauthorized access to or use of our servers or personal information

Our total liability to you for all claims arising from your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

Disclaimer

The materials on Prime AI Agency Norwich's website and services are provided on an "as is" basis. Prime AI Agency Norwich makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation:

• Implied warranties or conditions of merchantability
• Fitness for a particular purpose
• Non-infringement of intellectual property or other violation of rights

We do not warrant that:

• The services will meet your specific requirements
• The services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the services will be accurate or reliable
• Any errors in the services will be corrected

Indemnification

You agree to defend, indemnify, and hold harmless Prime AI Agency Norwich and its licensors, partners, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from:

• Your use of and access to our services
• Your violation of these Terms and Conditions
• Your violation of any third-party rights
• Any content you submit or transmit through our services

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms and Conditions
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of our services or staff

Upon termination:

• Your right to use the services will immediately cease
• Any outstanding fees become immediately due and payable
• We may delete your account and data in accordance with our data retention policies

Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to Terms

Prime AI Agency Norwich reserves the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of material changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Sending an email notification to registered users

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, you must stop using our services.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts in that location.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service agreements you may have with us, constitute the entire agreement between you and Prime AI Agency Norwich regarding the use of our services.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: